Mechanism for Community complaints and claims
Albemarle has a mechanism for any person, group or collective to file complaints or claims about the management of the Company, in any of its operations in Chile.
We have several channels where you can file complaints and claims:
- Through the Integrity Help Line for Confidential Reporting
- By letter or by email to Albemarle personnel
- At Community Meetings or Assemblies
- Receiving letters or messages directly from Community Relations staff
- Permanent Working Groups (MTP)
- By email to [email protected]
Albemarle Commitment
- A period of 7 calendar days to provide a formal response to the complaint or grievance received, by the Community Relations area. If other areas need to be involved, this period may be extended by an additional 15 calendar days.
- All complaints or grievances received that relate to Human Rights violations or the Code of Conduct will be referred to the Ethics and Compliance Department and will be addressed in accordance with the procedures and timelines established in its process.
- Likewise, a formal email acknowledging receipt of the complaint or grievance will be sent immediately, and at the end of the process, a formal letter will be issued to close the complaint or grievance as supporting verification.
- Albemarle is committed to protecting the anonymity of all complainants who request it and, in accordance with the Albemarle Code of Conduct, ensures that no retaliatory actions of any kind will be taken against those who file grievances or submit complaints.
