Hydroprocessing Technical Service Advisor

Houston, Texas, United States of America
Job classification
Full Time
Posting date
Posting ID

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Job Description

Are you inspired by “what’s next”?  So are we.

When you join the Ketjen team, you contribute to a better tomorrow.  You will play a role in providing advanced catalyst solutions to leading producers in the petrochemical, refining and specialty chemicals industries.  We are putting innovation to work to improve people’s lives and we want YOU to be a part of it.

Ketjen Corporation, a wholly owned subsidiary of Albemarle Corporation, is currently seeking a Hydroprocessing Technical Service Advisor.

The Technical Excellence team supports applications of our top tier hydroprocessing catalysts, collaborating with our customers and our sales, R&D, and business teams to maximize performance and profitability.  The team is looking for a Technical Service Advisor to drive growth with key strategic customers and support the organization and Energy Industry as we innovate for the new Energy Future. 

As Technical Service Advisor, you will provide expert-level technical advice to both external hydroprocessing customers and the internal hydroprocessing team.  Working with sales to support key strategic customers at a corporate and site level, you will support the sales of highly specialized and customized product solutions into customer sites through the development of strategies and proposals, support of technical activities, and advanced troubleshooting.  Within the Technical Excellence group, you will mentor other technical service engineers, develop best practices, and support the growth of the global technical team.  Within the organization, you will work with key stakeholders to drive value and sales success to achieve Ketjen’s business objectives.


  • Bachelor’s or higher level (preferred) Degree in Chemistry or Chemical Engineering
  • 15-20 years of experience in at least one, or a combination of, the following disciplines including extensive experience in troubleshooting: Research & Technology, Refining (Operations and/or Process Engineering)
  • Extensive, specialized knowledge of hydroprocessing technologies
  • Recognized expert / authority in the field, both inside and outside the organization
  • Experience in project management and consulting; can manage a team
  • Strategic insight to pull relevant market data and processing experience to build convincing value propositions for customers, resulting in the growth of Ketjen’s business 


Customer relationship: 

  • Play a key role in maintaining contact with strategic customers through technical consultation and support. 
  • Act as the first point of contact for all customer departments (R&D, HQ, technical centers, refineries, etc.) to provide coordinated technical activities and messaging across all parties.
  • Leads projects for the customer to drive innovative, complex catalyst solutions across their refining networks.
  • Analyze customer unit data and provide reporting (presentations, analysis) back to the customer and apply learnings to improve performance.
  • Respond to customer proposal requests, predicting performance through model forecasts and writing and presenting technical offers that meet operational and economic objectives to customers in collaboration with Technical Sales


  • Play an active role in acquiring new customers and retaining important existing customers
  • Prepare and give presentations on unique applications and associated value for existing / new customers
  • Introduce new products to targeted customer contacts

Technical expertise: 

  • Communicate Ketjen’s technical knowledge to customers and stakeholders
  • Translate information from the market and customers into unique value propositions to drive sales of Ketjen hydroprocessing products
  • Provide functional leadership in the technical team, working with technical consultants to validate and approve reports and documents made for customers (unit monitoring, technical offers, troubleshooting reports, recommendations)
  • Develop and implement new tools and methodology for the department, for both internal and external application
  • Propose ideas for recommended product development and advice during development process
  • Initiate, evaluate and report complex test work for presentation to the customer
  • Maintain customer goodwill and promote the image of Ketjen Catalysts


  • Benefits start on day one (401K and Pension, vested first day of hire)
  • Ketjen offers room for growth and development, internationally (US, EU, Asia) and between groups (HPC, FCC, Commercial, R&D, etc.)
  • Ketjen offers a challenging work environment with multi-facetted teams, high-demand customers, and strong competition
  • Ketjen offers a safe & healthy work atmosphere (core values, eye on work-life balance, helpful colleagues)

(Unsolicited Third Party Resumes Not Accepted)

Choose to unlock your full POTENTIAL.  Apply today.

We are partners to one another in pioneering new ways to be better for ourselves, our teams, and our communities. When you join Albemarle, you become our most essential element and you can anticipate competitive compensation, a comprehensive benefits package, and resources that foster your well-being and fuel your personal growth. Help us shape the future, build with purpose and grow together.

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